I purchased this mug for my mums birthday , unfortunately when it arrived there was a chip on the handle. I emailed customer services who were so quick at getting back to me (around 40 minutes). Incredibly polite and didn’t make me feel like they were questioning me, I offered photos and it felt like this wasn’t even needed, I was simply believed.. which is rare nowadays! Apologies profusely, offered to send me a replacement straight away, walked me through what to expect and within two working days it had arrived In time for my mums birthday! Incredible through and through!





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