During busy periods (Oct-Jan) our postie man can be a bit busy. Although the vast majority of economy delivery orders arrive within the dates below a small number don't, please allow up to 8 working days for your parcel to arrive from your order date.
EU economy - 14th December
EU express - 18th December
Economy 3-5 working days
Orders up to €15
Orders €15.01 - €37
Orders €37.01 - €55
Orders €55 and over
Tracked 3-6 working days
DHL express + tracked 1-3 working days
Please be aware that it sometimes takes our postman Dezza a little longer to deliver your parcel, especially around busier postal times of the year, such as Christmas and Valentines.
FYI - Orders sent via Royal Mail or other couriers if stated.
Need help or have any questions? Get in contact with us via:
Our online chat (Monday - Friday, 9am-5.30pm UK time)
Privacy Statement, Bird & Blend Tea Ltd Last Updated 23/05/2018
We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.
Our commitment to respecting you & your data:
As with everything that we do, we have high standards & a professional, ethical approach to handling the data you provide us with. We operate in line with the EU GDPR (May 2018) Data Protection guidelines and are committed to maintaining your personal rights and allow all users to change or withdraw their consent options at any time.
We regularly train our team on our data processing policies to ensure your data is managed in the most secure and effective way. We will continue to update this page, our training and our processes as we move forward to ensure we continue to operate to the high standards that we pride ourselves on.
YOUR RIGHTS & OUR OBLIGATIONS: You have the following rights concerning your data, which we are committed to upholding.
The right to be informed about what data we use and how we use it.
The right to access the data we hold about you, at any time.
The right to request a change to the data we hold about you.
The right to request we delete / remove the data we hold about you.
Who we are / contact us:
Bird & Blend Tea Ltd is registered in England, registration number 8474525 and is registered with the Information Commissioner’s Office under the Data Protection Act 1998. Our data protection officer is Kristina Smith.
You can get in touch with us in any of the following ways, at any time to request access to, rectification, portability, to object and request erasure or restriction of your personal data. Or to ask us any questions about how your data is being handled.
By email: email@example.com; by phone: 01273 325 523 (office hours); by post: Unit E, Hove Technology Center, St. Joseph’s Close, BN3 7ES
Please contact us to ask if you have any concerns over how you data is being handled. We take your rights seriously and will always reply promptly and professionally. If you are not happy with the way we have handled your request it’s your right to complain to the ICO.
What data do we use and how?
We only use the personal data you have given us to provide the service that you require e.g. delivering your order or setting up your Tea Club Subscription, or if we judge it is in your legitimate interest to contact you in order to further assist you or give you information that you may find useful or interesting.
This applies to the following key areas:
If purchasing something from us we use the data you give us, such as your address and name, to complete your order and provide the best service.
We use a secure third party to process your payment information. We do not have access to, or store your payment information ourselves. We are PCI compliant and we do not store your credit card information. It will be processed by either Paypal or Braintree. Both of these providers have their own privacy policies which we encourage you to refer to to find out how they use your data.
When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
If you set up an account on our website we will store your name, address, email, telephone number and order history. Our website is secure (HTTPS / SSL) and all passwords are encrypted.
If you have purchased from us we may send you emails about our business, new products, offers and other updates. You can read more about how we handle data to deliver our email newsletters below.
As an independent, growing business we also use some of your order data internally to learn more about our customers buying patterns and other product mix so we can improve our product development and customer experience. Once we have used this data we delete it, or store it securely and we never give it to anyone outside of our teams.
Our emails are thoughtfully designed to be relevant and interesting to you. Each week we’ll send you information about our events, business news and new collections and recipes you may be interested in. Occasionally we will send more than one email a week, but this is very rare.
You can join our email newsletter the following ways:
- Signing up through the footer on our website
- Signing up either through our ipad sign up app or on paper at an event we are at
- Signing up through our ipad sign up app in store
When you set up your account or purchase online we email you order information and then follow up with thoughtfully crafted emails containing the things we think you might want to know, based on your purchases. E.g. recipe ideas, discount codes for the website, future similar products or demo events in store.
As a member of our Tea Club Subscription service, we will also add your email to our Tea Club newsletter list so that we can communicate about your membership benefits and services. Please be aware that if you decide to unsubscribe, you may not hear about all aspects of your membership.
If you wish to change, update or unsubscribe from our email newsletter you can do so at any time using the link at the bottom of our emails or by contacting us on the above details.
As a member of our subscription service, we need to retain the data you give us and allow our team access. We will keep hold of this data for the duration of your subscription, unless otherwise requested.
Upon cancellation, we may retain a limited amount of information for two years unless otherwise instructed. As well as other legal and accounting purposes, this is to allow us to provide the best service to you if you re-join and to allow us statistical insights into our subscription cycles.
Your payment details are processed and stored by our payment provider, Braintree. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
In the event of a data breaches or potential breaches we have procedures in place to inform the appropriate authorities within 24 hours, and to anyone affected by a breach within 72 hours. If you have any queries or concerns about the data usage please contact us.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
List of cookies we collect
The table below lists the cookies we collect and what information they store.
The association with your shopping cart.
Stores the category info on the page, that allows to display pages more quickly.
The items that you have in the Compare Products list.
Your preferred currency
An encrypted version of your customer id with the store.
An indicator if you are currently logged into the store.
An encrypted version of the customer group you belong to.
Stores the Customer Segment ID
A flag, which indicates whether caching is disabled or not.
You sesssion ID on the server.
Allows guests to edit their orders.
The last category you visited.
The most recent product you have viewed.
Indicates whether a new message has been received.
Indicates whether it is allowed to use cache.
A link to information about your cart and viewing history if you have asked the site.
The ID of any polls you have recently voted in.
Information on what polls you have voted on.
The items that you have recently compared.
Information on products you have emailed to friends.
The store view or language you have selected.
The products that you have recently viewed.
An encrypted list of products added to your Wishlist.
The number of items in your Wishlist.
WHAT ARE COOKIES?
Cookies are very small, completely safe and secure text files which are downloaded to your computer or mobile device when you visit a website or application. Your web browser (e.g. Safari, Internet Explorer, Google Chrome or Mozilla Firefox) then sends these files back to the website or application every time you return so that your user personal settings can be recognised. Cookies are useful, helping website developers and companies to improve your website browsing experience. Some cookies are strictly necessary to enable you to move around the site or to provide certain basic features. Others are used to monitor and improve our website’s functionality and performance.
We do not sell or share any information collected by cookies, nor do we disclose the information to third parties, except where required by law (for example to government bodies and law enforcement agencies).
WHAT COOKIES WE USE ON OUR WEBSITE
Anonymous Analytics Cookies: Analytics provide us with key information about anonymous user behaviour. Whenever a user visits our website, web analytics software provided by a third party generates an anonymous analytics cookie. These help us find out whether or not you have visited the Bird & Blend Tea Co. website before, how many individual unique users visit the site, what pages they look at most frequently etc.
Social Website Cookies: The Bird & Blend Tea Co. website allows you to share content on social media networks like Facebook and Twitter. This functionality is enabled via the use of third party cookies. In this case, privacy implications vary and depend on the privacy settings you have chosen when registering with the social media sites. Our site enables sharing through Facebook, Twitter and ShareThis.
Session Cookies: Session cookies are used for users’ movement through the website. They allow you to proceed through many pages of the Bird & Blend Tea Co. site quickly and easily without having to authenticate or reprocess each new area you visit. Session cookies are not stored on your computer and they will expire when you close your web browser.
Geo-targeting Cookies: The Bird & Blend Tea Co. website allows purchases to be made worldwide. In order to display the correct prices and content to users around the world, we use geo-targeting cookies to identify what country is your web browser request sent from.
HOW YOU CAN CONTROL COOKIES
If you wish to restrict or block web browser cookies on your device, you can do this in your browser settings: